For products that are unused we will accept returns within 30 days of your order for a full refund. Please contact us if you receive merchandise that may be defective. Any merchandise that is deemed defective will receive either a full refund or store coupon. If after trying our products you are not completely satisfied, return the unused portion to receive either a partial refund or a store coupon. Returns made after 30 days from the order date will receive either a partial refund or a store coupon and must be unused and in their original condition when you received it.
We are committed to customer satisfaction. Please contact us before making a return or have any questions regarding our return policy.
Shipping typically occurs within 24 hours of purchase but may take longer depending on product availability. Deliveries to Canada take on average 20 days to arrive, depending on the shipping method used. Deliveries to other countries may take longer. To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.
Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include the United States Postal Service. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.